Effective date: 2026-10-24
1. Who is responsible for your information PLS173 is operated by PLS173.com, located at Room 4, 16/F, Ho King Commercial Centre, 2-16 Garden Street, Mong Kok, Kowloon, Hong Kong. Contact us about privacy at contact@pls173.com. Where applicable, our EU representative or data protection officer is contact@pls173.com.
2. Information we process For accounts, transactions and support, we process the email address, account details, order information, game and server selections, character name, top-up recipient account and support communications you provide. We may also process session identifiers, IP addresses and access logs. Do not submit payment card passwords, one-time codes or other unnecessary sensitive information through character, recipient-account or ordinary chat fields. PayPal processes payments, and we receive payment status and transaction identifiers needed to administer orders. PayPal processes information it collects under its own privacy statement. Other payment, email, hosting, support and analytics providers actually used are: contact@pls173.com.
3. Purposes and legal bases Where applicable law provides for these bases, we process information necessary to fulfil orders, administer accounts and provide essential support to perform our contract; and information required for tax, accounting or other legal obligations to comply with law. Our specific legitimate interests and balancing considerations for fraud prevention and security are Account and transaction security, fraud prevention, dispute handling and reliable service operation. Processing is limited to what is necessary, taking account of reasonable expectations and individual rights. You may object through the privacy contact.. Where consent is required, such as for non-essential tracking or certain marketing, we obtain it separately and provide a way to withdraw it. Acceptance of trading terms is not consent to all personal-data processing.
4. Sharing and international processing We provide relevant information only to recipients needed for service delivery, payment, security or legal obligations. Where a third-party seller is involved, the order information shared and the parties' responsibilities are described at Only platform-operated products are currently offered. Third-party sellers are not enabled, so third-party seller arrangements do not currently apply.. Storage countries, recipients outside the EU, applicable international-transfer safeguards and how to obtain a copy are: USA Only.
5. Retention Account information: Account data are generally retained for 7 days after account closure to provide services, handle support and protect legitimate interests. Records necessary for statutory tax or accounting obligations or unresolved disputes are retained for applicable statutory periods or as needed to resolve the dispute. Personal data is deleted or irreversibly anonymised once there is no remaining retention purpose or legal basis.. Order and accounting records: Order records are generally retained for 365 days after order completion or cancellation to provide services, handle support and protect legitimate interests. Records necessary for statutory tax or accounting obligations or unresolved disputes are retained for applicable statutory periods or as needed to resolve the dispute. Personal data is deleted or irreversibly anonymised once there is no remaining retention purpose or legal basis.. Support and security logs: Support chat records and security logs are generally retained for 180 days after creation to provide services, handle support and protect legitimate interests. Records necessary for statutory tax or accounting obligations or unresolved disputes are retained for applicable statutory periods or as needed to resolve the dispute. Personal data is deleted or irreversibly anonymised once there is no remaining retention purpose or legal basis.. We delete or anonymise information when no longer needed, except information retained for legal obligations or disputes.
6. Your rights Depending on applicable law, you may have rights of access, correction, deletion, restriction, objection, portability and withdrawal of consent, and may complain to a competent supervisory authority. Deletion does not necessarily cover transaction records we must retain by law. Submit requests through contact@pls173.com. Identity checks should be proportionate to the risk of the request. Applicable US state rights, actual sale or sharing of personal information, targeted advertising and opt-out methods are described here: Applicable US state privacy laws may provide access, correction, deletion, portability, opt-out and appeal rights. Requests may be submitted through the privacy contact; the rights and their conditions depend on applicable law.. We will not unlawfully discriminate against you for exercising privacy rights.
7. Minors and automated decisions Our age requirements and procedures for minors' information are This website is intended only for users who are at least 18 years old and have reached the legal age of majority where they live. We do not offer registration, purchases or other services to minors, or target minors for personal data collection. If you believe a minor has submitted personal information to us, please contact us using the privacy contact listed in this policy. Once verified, we will discontinue the relevant services and delete or anonymise the personal information, except necessary records that must be retained by law.. The existence of solely automated decisions with legal or similarly significant effects, and applicable information about their logic, consequences and human review, is You may contact the privacy contact regarding processing outcomes affecting your rights, request an explanation or seek human review where provided by law..
8. Updates We notify you of material changes by updates on this page, with separate notification of material changes where legally required. Version history and effective dates identify the policy applicable at different times.
Marketing emails: We do not send marketing emails. Necessary order, payment, security and account service emails are not marketing emails.