Effective date: 2026-10-24
1. Scope This policy covers currency, boosting and top-up orders on PLS173. The actual seller is the trader identified in the order. Third-party refunds are handled by Only platform-operated products are currently offered. Third-party sellers are not enabled, so third-party seller arrangements do not currently apply.. This policy does not limit statutory refund, withdrawal or non-conformity remedies.
2. Submitting a request Contact contact@pls173.com or use You may submit a refund request or withdrawal notice to the refund contact email listed in this policy. Please include your order number, the email used for the order and details of your request. An online request form is not currently available on this website. Submitting a request does not mean a refund has been approved; we will handle it based on the order circumstances and applicable law.. Provide the order number, order email and your withdrawal or remedy request. No reason is required to exercise a statutory no-reason withdrawal right. We acknowledge receipt in a form you can retain. Our handling timeframe is We normally provide an initial response to refund requests within 1 business days. Eligible refunds are completed within applicable statutory deadlines; the response target does not extend those deadlines..
3. EU consumer withdrawal rights Where applicable, distance service contracts generally carry a 14-day withdrawal period from conclusion. The start, exceptions and consequences depend on the contract and local law. Calling a product virtual does not automatically remove these rights. If you expressly request service to begin during the withdrawal period, a subsequent lawful withdrawal may require proportionate payment for service actually provided where legal conditions are met. Loss of withdrawal rights on full performance requires the applicable conditions, including relevant prior consent and acknowledgement. Early supply of digital content not on a tangible medium has separate conditions; these must not automatically be applied to all currency, top-up or boosting transactions. Required separate confirmations should be obtained for relevant orders and recorded in the contract confirmation. The verified classification and implemented early-performance process for each business type are Withdrawal rules can differ for services and digital content. Early performance is subject to applicable information and consent requirements. Payment or acceptance of general terms alone does not automatically waive statutory withdrawal rights..
4. Order problems Not started or delivered: handled according to applicable withdrawal rights, agreed cancellation rules and actual order status. Partly performed: the work completed, charging basis and treatment of the remaining part are explained; the entire price is not automatically forfeited. Incorrect delivery, shortages, non-conformity or inability to fulfil: applicable remedies may include completion, correction, price reduction, termination or refund following review. Incorrect buyer details: contact the seller promptly to assess correction. Responsibility and costs depend on the cause, actual performance and law, rather than a blanket exclusion of refunds. Additional voluntary cancellation benefits beyond statutory rights are No additional unconditional cancellation promise is made unless expressly stated on the listing. Applicable withdrawal, refund and non-conformity remedies remain unaffected..
5. Refund payment Eligible refunds are generally returned to the original payment method unless law permits and the parties validly agree otherwise. Processing and estimated payment-provider times are Our staff will contact the buyer within 1 business day. The refund will be initiated on the 2nd business day. The actual receipt time depends on the payment platform, usually 1–7 business days.. We do not charge fees prohibited by law. Paying with PayPal does not remove statutory rights or applicable payment-provider dispute procedures.
6. Model withdrawal notice To: PLS173.com / Room 4, 16/F, Ho King Commercial Centre, 2-16 Garden Street, Mong Kok, Kowloon, Hong Kong / contact@pls173.com I give notice that I withdraw from this contract: order number____; product or service____; order date____; name____; order email____; notice date____. You may also use another clear statement communicating your withdrawal decision.